Developer Monday – How it works

This integration helps everyone to make easier the process of scheduling callbacks in Genesys. With the integration, we can use boards to manage records such as prospect or contacts, and schedule callbacks from monday.com.

How it works
1. To add an integration, go to the board you want to create an integration for and click on the “Integrate” button in the upper right corner of your screen, as it is explained in the video.
 
2. In the Integration Center, you will see a list of the apps we integrate with. Search and select Genesys Cloud Connector integration.
 
3. Choose the recipe you want to add to your board. Currently, we offer one recipe that allows you to schedule callbacks in an specific queue placed on Genesys platform.
 
4. Complete the recipe with the information and you are ready to go!
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Soluciones

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